- why we gather it
- what information is gathered
- what we do with it
- when we may share it with others
- how you can access and update your information.
Why we gather it
To be able to contact you and work on your behalf when necessary.
The information we gather is to support our mission statement:.
Embrace Wigan and Leigh is a user-led charity dedicated to helping people with any type of disability and their families who live, work or use services primarily within the borough of Wigan, gain the support they need to live a fulfilling life. Embrace offers information, advice, support, training and advocacy to help ensure people with disabilities live a life as inclusive and meaningful as possible. Embrace believes everyone has a right to live the life they choose and not to become isolated.
When you use website or access services, you are agreeing for us to store and process your personal data. The ways we do that are explained in this policy – it is a guide for us to follow too, and we take it very seriously.
Want to change the communications you get from us?
To make changes to the type of communications you get from us and how often you get it please call us on 01942 233323.
What is in this policy?
Here is a more detailed list of things you will learn about in this policy:
- who we are
- what types of information we collect
- how we will use your information
- how and when we share your information with others
- how long we will keep your information
- how you can access your personal information
- updating your preferences and stopping communication from us
- making changes to your personal information
- how we store your information
- following links to third party websites (we’ll explain these too).
Changes to this policy
This policy may change, but we will always have the latest version available for you on our website. It there are any major changes, we will add a notice on our website or contact you. This policy was last updated on 16th January 2018.
Who we are
We are Embrace Wigan and Leigh (registered company in England and Wales no. 1082663) and are a local charity based in the North West of England.
Embrace do not need to register with the ICO (Information Commissioners Office) due to the nature of our Not for Profit status.
What information is gathered?
This type of information does not tell us who you are, but it does help us to improve our services.
How do we collect this information?
When you visit and look around our website, we record things like your IP (internet protocol) address – the unique number of the device you are using to access our website, which pages you visit (on our website only), when they were visited, and the type of device you were using. This information helps us create a better experience for everyone who uses our website.
Examples of the type of information that can be collected using your IP address include the type and version of your browser, and the location from which you are accessing our site. This helps us improve how our page templates appear and change content to make it relevant to our website visitors.
This means any information that may be used to identify you, such as your name, telephone number, postal and email addresses.
How do we collect this information?
There are two main ways that we collect this information: directly and indirectly, including use of third parties (this is explained below).
What does ‘directly’ mean?
We collect information when you do things such as:
- register on our website
- request a service from us
- fundraise on our behalf
- donate to us
- sign up to a campaign
- donate goods to our charity shops and add Gift Aid to your donation
- give personal data to us.
What does ‘indirectly’ mean?
What does ‘third party’ mean?
This means other organisations that we collect data from, but only when you have given them permission. You may give these organisations permission at various times, for example when speaking to a Council representative or charity. The data we receive depends on your agreement with the organisation. We may also receive information from online services you use such as Facebook or Twitter if you have given them permission to share this with us.
What we do with it
Rest assured, our intentions are always good. We collect your information because we need it to help us fulfil your requests, keep in touch with you, and offer you communications that are relevant to you. So, things like:
- providing any information or services you have requested
- activating your registration on the DataHub (if you choose to join) – our online community for parents and family carers of children with a learning disability.
- keeping a record of any communications between us and you, for example emails and phone calls
- keeping a record of other interactions too, such as requests for leaflets or attending an event
- managing and improve how we communicate with you – how you prefer to be contacted, and what information you want to receive. We might contact you about our campaigns, events, appeals, volunteering, news, information and advice, as well as other ways you can support us.
- researching the interests, behaviours, demographics (for example, age, sex, income), and trends of the people who are using our information, and range of services, both support and non-support related. We may ask if you wish to take part in more research, such as surveys or focus groups, but this will be voluntary (your choice).
- creating a profile of what we think might interest you, so that we can offer you relevant communications. We may use your previous communication with us to try and predict how you may respond to different activities
- getting more information about you from third parties, such as your age, telephone number, email address, or new address if you move. This helps us keep our records up to date, ensuring we continue to send you the most relevant communications – if you have chosen to receive them
- responding to complaints or queries and looking into any legal claims.
We may use information that is available to the public, such as your location, social media accounts to find similar people to you who might be able to donate.
When we may share it with others
We will not sell or rent your information to third party organisations, and we will not share your personal information for others to use in their marketing or fundraising. We will however share your details with our funders for statistical purposes.
We may use carefully selected companies to provide services on our behalf, including delivering postal mail, sending emails, analysing data and processing credit card payments. We will only provide those companies with the information they need to deliver the relevant service, and we make sure that your data is treated with the same level of care as if we were handling it directly.
Legal reasons for sharing information
We will share personal information with companies, organisations or individuals outside of Embrace Wigan and Leigh if we strongly believe that access, use, storing or sharing of the information is reasonably necessary to:
- meet any relevant law, regulation, legal process or lawful governmental request
- put in force relevant terms of service, including investigation of potential violations
- detect, prevent or otherwise address fraud, security or technical issues
- protect against harm to the rights, property or safety of Embrace Wigan and Leigh, the people we support or the public, as required or permitted by law.
We know that legal details can be confusing. If any of the above does not make sense, get in touch and we will be happy to clear up any confusion – it is quite important to know what this all means.
How you can access and update your information
We will hold your information for as long as you have an active relationship with Embrace Wigan and Leigh.
How you can access your personal information
You can access the personal information we hold. To get a copy of this, please write to Embrace Wigan and Leigh’s Lead Officer at this address:
Embrace Wigan and Leigh
Platt Bridge Community Zone
81 Ribble Road
If you would rather speak to someone, please call us on: 01942 233323.
We try our best to respond to all enquiries within five working days of receiving them, and will offer a full response to all information access requests within 40 days. You may need to pay a small admin fee depending on the nature of the information requested.
Updating your preferences and unsubscribing
You are in control of how we contact you, for example by post or email. And you can control this by contacting us: firstname.lastname@example.org. If you want to stop receiving emails, click the ‘unsubscribe’ link at the bottom of any of our emails or call us on: 01942 233323.
Making changes to your personal information. If your personal details change, please help us to keep this information up to date by getting in touch and telling us:
Embrace Wigan and Leigh
Platt Bridge Community Zone
81 Ribble Road
How we store your information
We ensure there are appropriate technical controls in place to protect your personal details, for example our online forms are always encrypted (this prevents other people accessing them) and our network is protected and checked often.
We regularly review who has access to information that we hold to ensure it is only accessible by trained staff, volunteers and contractors.
We regularly review the information that we hold, and delete anything that is no longer required.
What is a cookie?
- remember certain information about users so they do not have to give the same information more than once
- recognise if users are already logged in to certain areas of the website
- measure how people use our website so we can improve the way information is provided
- display advertisements based on what parts of Embrace Wigan and Leigh’s website users have viewed – this is done by placing a cookie on your web browser, for example Google Chrome.
You can find out more about cookies and how to delete or control them at: https://www.gov.uk/help/cookies
The cookies we use
Cookies set by the Embrace Wigan and Leigh website:
We use Drupal session cookies (SESS__). A session cookie only lasts for the duration of your visit. A web browser normally deletes session cookies when it quits. These cookies allow the Embrace Wigan and Leigh website to work correctly for areas like forums and search tools.
Cookies set by third parties
We also use Google analytics cookies (__utma, __utmb, __utmc, __utmz), which are used to measure how people use our website. We look at reports to make sure that our website is providing the best possible service for our users. Google analytics does not identify you personally – it just collects data about your visit to our website.
This website uses Google AdWords
You can make changes to how Google advertises to you using the Google Ad Preferences page, and you can stop interest-based advertising by changing your cookie settings or permanently using a browser plugin. Get in touch if you need help with this.
Following links to third party websites
Our website contains links to websites owned by other people. Embrace Wigan and Leigh will not pass on any personal information about you to any other website. You can read other websites’ privacy policies to find out how they may use any personal information that you submit to them.
Do you have any questions?
If you have any questions or want to find out more, please email: email@example.com or us on: 01942 233323.